Thank you for visiting our Customer Service page.
Our goal is to provide you with the sensitivity, compassion and care you need in this difficult time, to help you through the loss of your beloved pet, and provide you with a variety of pet memorials to ensure that you never forget the memories you shared with your friend and pet. Please read our return and privacy policies below, and if you have any further questions, see the contact us page. Thank you.
If you do not feel comfortable ordering online - you may also order from us by calling 419/562-1330.
Personalized items will usually ship within 10 business days from date of order.
Weekends & Holidays excluded.
(In some instances, it may take longer. Example: Holidays, Severe Weather)
Certain items purchased can be returned within 14 days of delivery for a refund. PLEASE READ RETURN POLICY BELOW.
Items that cannot be returned / refunded
Any item that has been personalized (engraving) or custom made memorials (ie: glass remembrance items, headstones, engraved urns, etc)
Caskets which have been used.
Urns or jewelry that have been filled.
Items that have been damaged or tampered with by the customer.
We will never share, sell or rent your personal information to any third party for promotional use. We may disclose information to our partners who introduced you to our products and services so they are compensated appropriately. We may disclose or report personal information where it is required by law.